Warmest greetings, all.
About ten years ago I was on a (still!) annual trip to Michigan to play a few shows, and I'd just gotten hold of my first carbon fiber guitar made by the RainSong company in Woodinville, WA (you can't make this stuff up - these amazing instruments aren't made of wood). I made my annual pilgrimage to one of the coolest acoustic music stores anywhere, Elderly Instruments in Lansing in search of a soft backpack case and as ever, they had exactly what I was looking for, an Access "gig bag" which I happily procured.
Fast forward to now...a small section of the lower zipper on this sturdy and beloved gig bag (which I've used almost exclusively in all my ground and airline travel all this time) was starting to fray - the "teeth" were coming apart from the material they were attached to - and I couldn't zip it up.
I reached out to the company directly just on the odd chance they could help me figure out what to do with an otherwise great case (which I didn't want going into any landfill) - I didn't expect much more than being ignored altogether or at least told what kind of glue I might try. I'd more than gotten my money's worth from this ten-year old purchase.
Enter Bret Crane of Access (on the left below). We started up a friendly musician-to-musician e-mail exchange and about 2 weeks later I had an absolutely brand new gig bag courtesy of Access delivered to my door after I'd sent the old one back to Kingston, WA. That's Warehouse Manager Bryan on the right. Other team members include Christy, Lacey, Charysse & HB.
File this one in the "you never know if you don't ask" category, but more to the point, in the "exemplary customer service" column.
Thanks Brett, Bryan, and a company who goes above and beyond.
I'd recommend them to anyone.

Free Porch Concert this Thursday @ 6 PM in Provincetown, MA at the Brasswood Inn. Then down to New York City on Saturday and Sunday. There's nothing quite like writing songs with kids.
photo: Econosmith
Announcing 2024 musical group tours to
Ireland July 6-15, 2024 (my 12th!)
Join David in Ireland next summer
for availability write Barb Bowers @ barbinishfreetours@gmail.com
Counties Sligo, Mayo, Galway, Clare
Scotland September 2-12, 2024 (my 4th)
Join David in Scotland next fall
Edinburgh, Isle of Skye, Inverness, and more
for availability write Alexis Webster @ admin@scotlandfolktours.com
Going forward...
SEPTEMBER
7 ~ Provincetown, MA ~ 7 PM Brasswood Inn Porch Concert
9 ~ New York, NY ~ The Village Trip Festival kids songwriting wkshps
10 ~ New York, NY ~ 2 PM family concert ~ more Village Trip!
14 ~ Provincetown, MA ~ 7 PM Brasswood Inn CCSR on the Porch!
OCTOBER
13-23 ~ Scotland ~ group music tour #3 ~ full
28 ~ ONLINE ~ Humanity Day sponsored by I Am Humanity
NOVEMBER
10 ~ Philadelphia, PA ~ The Folk Factory
11 ~ Charlottesville, VA ~ 7 PM ~ Focus Music Presents...
12 ~ Charlottesville, VA ~ 10:30 AM Unity of Charlottesville
12 ~ Richmond, VA ~ 4 PM concert @ Unity of Bon Air
25 ~ Eastham, MA ~ First Encounter Coffeehouse
26 ~ Norwell, MA ~ 10 AM guest speaker First Parish Norwell UU
JANUARY 2024
8-12 ~ Provincetown, MA ~ Cape Cod Songwriters Retreat ~ full
14 ~ Orlando, FL ~ guest speaker ~ University UU Fellowship
14 ~ Orlando, FL ~ afternoon concert @ University UU Fellowship
15 ~ Stuart, FL ~ 6:30 PM ~ Dr MLK Jr. concert @ Unity of Stuart
16 ~ Miami, FL ~ private event
17 ~ Ormond Beach, FL ~ 7 PM concert @ UU of Ormond Beach
18 ~ Eustis, FL ~ 7 PM concert @ UU Congregation of Lake County
19 ~ Gainesville, FL ~ 8 PM concert @ Theater of Memory
20 ~ Fernandina Beach, FL ~ Song and Story Center for Arts
21 ~ Jacksonville, FL ~ 10:45 AM guest speaker UU of Jacksonville
21 ~ Melbourne, FL ~ 5 PM concert @ Unity of Melbourne
22 ~ Oldsmar, FL ~ private event
28 ~ Newton, MA ~ 2 PM ~ Sailing Into Song Concerts
"Nothing Like Six Days on a River".
Salmon, Idaho ~ August 2023
~ David
www.davidrothmusic.com